Answer

How much training does my team need to use it?

About 30 minutes per person for daily use, plus one shorter session two weeks later once real questions have appeared. There is no new interface to learn: approvals happen in your existing email or chat. The process owner needs more, roughly two to three hours in the first week, because they set the rules.

Last updated: 22 September 2026

Three habits, not a course

Approve or correct a draft instead of writing from scratch. Check the exception queue once a day at a fixed time. Report anything wrong with one button, because that report is what makes it better. Everything else is the tools they already use.

The hard part is not technical

The habit that takes longest is trusting a draft enough to edit it rather than rewriting it. People rewrite because rewriting feels safer, and it silently cancels most of the time saving. Watching one colleague send an approved draft unchanged usually fixes this faster than an explanation.

Who needs more than half an hour

The process owner learns how to change wording, routing rules and business hours, and how to read the weekly numbers. That is the person who keeps the automation matching reality as your business changes, and it is worth giving them the extra session properly.

Asked next

What about a new colleague joining later?

The handover documentation includes a short written guide and a recorded walkthrough, so onboarding someone later does not require us.

Do older colleagues struggle with it?

Rarely, because there is nothing new to operate. The daily interaction is reading a draft and pressing send, which is what they already do.