Repetitive business process automation (BPA and modern AI-RPA)

Complaint and returns handling (smart dispute and RMA triage)

On a complaint the AI reads tone and severity, asks for missing evidence (photo of the faulty product, invoice number, video of the failure), and decides by rules: under 10,000 Ft it issues the credit note and offers an instant refund or replacement (customer satisfied in a minute, company saves 5,000 Ft of agent time); complex cases get full documentation prepared for the technical lead's decision.

Tools

Zendesk
Billingo
n8n

How it works

01Tone and severity analysis
02Evidence requested
03Rule-based resolution or escalation

Source: AI Automation Market Report and Practical Guide (2025–2026)

Related services

Customer support automationCommon questions answered, the rest routed with context.

Industries

Webshops and marketplaces

Related terms

RAG (retrieval-augmented generation)
Hallucination (AI)
Human in the loop
WISMO (Where is my order?)
Warm transfer (human handoff)

Recipes in this category

Zero-touch employee and client onboarding
Browser-based AI agents for legacy systems (modern AI-RPA)
Monthly recurring billing and retainer invoices
Omnichannel stock and price synchronisation
Quality and compliance audit robot (compliance guard)
Self-healing workflow supervision and alerting

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